Support Center
Frequently Asked Questions
Clarity and precision for your brand growth. Jump to a specific service below or browse our common questions.
Inbound English Welcome
The Digital Brand Guide for local and global discovery.
What exactly is an Inbound English Welcome?
It is a high-conversion digital destination that presents your services, menus, and house rules on a single, professionally designed page optimized for mobile discovery.
Is the "Order by Noon, Live by Afternoon" promise real?
Yes. For the Inbound English Welcome package, if your info is submitted by 12:00 PM JST, our creative team prioritizes your launch for a same-day live date.
Can I update my menu or rules later?
Absolutely. We provide lifetime white-glove updates. Simply send us your changes via email or chat, and we apply them to your site within 24 hours.
Does it come with a QR code for my shop?
Yes. Every Welcome Page includes a custom, high-resolution QR code kit designed for printing on table stands, windows, or menus.
Is this better than a social media page?
Yes. Unlike social media, your Hanei site is indexed by Google for local search and doesn’t require your customers to have an account to see your info.
Are there any recurring monthly fees?
No. The Welcome Page is a one-time marketing investment. You own your digital presence forever without ongoing hosting or management bills.
Reputation & Visibility Engine
Automated trust and Google Maps visibility.
How does the QR code review system work?
Customers scan a code at your shop, which opens a branded page guiding them to leave a 5-star Google review in just 3 clicks.
Do I need to share my Google account password?
Never. We only need your public Google Business link. Your account remains 100% secure and private at all times.
What is the branded review experience?
We provide a professionally branded Review experience for your customers that is fast, easy to use, and designed to match your business identity.
Can I show these reviews on my existing site?
Yes. We provide a beautiful, automated widget that syncs your best Google reviews directly onto your current site in real-time.
How does this help my shop appear on Google Maps?
Google rewards businesses that receive frequent, high-quality reviews. Our system automates this activity, signaling to Google that you are an active local business.
Is there a limit to how many reviews I can collect?
There are no limits. Whether you serve 10 or 1,000 customers a day, the system is built to handle unlimited traffic for life.
Global Reach Hub (Hanare)
Global expansion without brand risk.
Will this affect my existing Japanese website?
No. We build your English hub on a dedicated address like en.yourdomain.com. Your original site remains 100% untouched and safe.
Do I need to manage two different systems?
No. We handle all the ongoing creative management of your English hub. You focus on your business while we ensure your global presence stays updated.
What is a "website address record" and is it hard to set up?
It is a simple domain setting. Our team provides complete, hands-on assistance to apply this change for you. It takes less than 2 minutes.
Who writes the English content for my business?
Our native English copywriters handle everything. We translate your Japanese craftsmanship into professional English that resonates with global clients.
Is this suitable for manufacturers and B2B?
Yes. We build hubs for craftsmen, exporters, and service providers looking to reach international partners and global markets.
Does it include a contact or inquiry form?
Yes. We include a professional English-language inquiry form that sends leads directly to your inbox for easy management.
Brand Modernization (Facelift)
Elevating your existing digital home.
Can you keep my existing photos and history?
Yes. A brand modernization is about elevation. We take your current content and wrap it in a modern, luxury interface that matches global standards.
Will my site be offline during the modernization?
No. We design your new look on our staging servers. Your old site stays live until the moment you approve the final design and we switch to the new look.
Will the new design be faster than my old one?
Significantly. We migrate your presence to a global edge network, which results in near-instant loading speeds for every visitor.
Is the design optimized for mobile phones?
Absolutely. Every Brand Modernization project follows a mobile-first philosophy, ensuring your site looks perfect on every smartphone screen.
Do you improve my website security?
Yes. We implement full SSL encryption and modern security protocols as part of the standard modernization package.
How long does a design refresh take?
We typically complete a Brand Modernization within 1 to 2 business days from the moment we receive your assets.
Flagship Digital Launch (New Build)
Total brand blueprint and launch from scratch.
What makes a custom brand launch better?
A custom launch allows us to design your presence specifically for your brand goals, ensuring high performance and a unique professional identity.
What technology do you use for the new site?
We use a modern, high-performance marketing foundation that provides the world’s fastest loading times and unshakeable stability.
Does Hanei help with search engine visibility?
Yes. We build search engine friendly features into the foundation of your site to help Google find and index your business correctly.
Who owns the site once it is finished?
You do. We believe in total ownership. There are no proprietary lock-ins; you own your domain, your content, and your brand assets.
Does it include integrated booking or contact flows?
Yes. We design custom reservation and contact flows that integrate seamlessly with your existing business operations.
How long is the launch cycle for a new flagship?
A standard Flagship Digital Launch is delivered within 1 business day, including testing and initial optimization.
General Questions
Operational standards and communication.
How does Hanei communicate with clients?
We are a fully email and text chat based marketing studio. This allows us to maintain a written record of all requests and deliver results with maximum speed and precision.
What is the "Hanei Standard"?
It is our commitment to absolute precision: high-speed performance, elite visual rhythm, and zero-risk strategic brand logic for every client.
How do I pay for my service?
We accept all major credit cards and local payment methods via Stripe and PayPal. All transactions are fully encrypted and secure.
What if I am not satisfied with the result?
We offer unlimited revisions. We do not stop working until your digital presence perfectly reflects the heart and craft of your business.
Do you offer ongoing visibility support?
Every package includes 60 days of priority visibility support. Beyond that, we provide lifetime white-glove updates for minor content changes.
Can you help me with my social media as well?
We focus on your core brand presence, but we integrate your live social feeds directly onto your site so your portfolio stays current automatically.
Is this a monthly subscription?
No. Our core services are one-time marketing investments. We prioritize your ownership and long-term stability without recurring monthly fees.
How do I get started?
Choose your package, complete your secure payment, and fill out our simple onboarding form. We handle everything else from there.
Secure Your Elite Digital Asset Today
Choose the specific solution your business needs to grow.
Automated Trust. Turn happy customers into 5-star Google reviews.
Global Expansion. A detached English hub without touching your current site.
Total Brand Blueprint. A complete from-scratch professional launch.
Elite Strategic Support. Professional brand support for local NPOs, free of charge.
Still have questions?
Our team is available for bespoke strategy requests and strategic inquiries. Reach out to us directly for a professional consultation.